Service level agreement

The 24-hour promise — measured, published, and credited when missed.

Last updated — 2026-08

The 24-hour promise

Every request receives an analyzed, priced, human-approved proposal within 24 hours of submission — in the language you wrote it.

The clock starts at submission and stops when the proposal is sent. Both timestamps are recorded and visible in your portal.

If the window is missed, your first invoice carries an automatic service credit — no claim required.

Delivery engagements include a named team lead, portal messaging with same-day response, and milestone reporting until handover.

Uptime and SLA compliance are published openly, computed from the same records our auditors see.